Careers Apply Now

Join an innovative and rapidly expanding company.

“Win Win gave me the opportunity not only to put into practise skills I'd learned from my past jobs, but also to explore my interests in work and expand into new areas. I've learned so much already, and I'm looking forward to what the future holds.”

Stephanie, Operations Assistant since 2016

Sales


Compensation

Basic salary plus bonuses
Sales commission

Incentives

Company car scheme
...and many more!

Reporting to

Sales Manager

Direct Reports

Team of up to 8 agents

The Sales Team Leader will support the Sales Manager on a daily basis to run and manage the sales floor whilst maintaining a targetted personal sales performance. Each Sales Team Leader will have a team of up to 8 Lead Generation agents to manage on a daily basis, within the scope of the roles and responsibilities detailed below.

Roles & Responsibilities

The roles and responsibilities detailed below are not an exhaustive list, and you may be required to perform other duties required by the business from time to time.

  • Achieve and exceed own personal targets and KPIs
  • Achieve and exceed team targets and KPIs through empowerment and motivation of the team
  • Identify agents that require coaching and arrange such training/coaching
  • Deal with operational challenges that directly impact on the agents and/or team ability to generate opportunities
  • Ensure business standards are achieved and maintained across the team
  • Design and run team incentives to encourage performance and growth
  • Manage daily timekeeping of the team including breaks and lunch
  • Ensure the floor is operating sufficiently across the trading day by maintaining discipline
  • Manage agents by utilising certain KPIs as supplied by the business such as, but not limited to, idle times and available times
  • Ensure that all important business bulletins are circulated and signed by the teams, and retained for future reference
Apply Now

We are looking for a sales training specialist to co-ordinate and support our sales team. Your duties will include scheduling and overseeing all training programmes and identifying training needs. You will also be responsible for ensuring new employees receive proper training to meet their responsibilities successfully.

Our ideal candidate understands our company objectives and suggests ideas to achieve them through the delivery of training. For this position, you should combine excellent organisation skills with an ability to interact with your team members and motivate them to succeed.

Ultimately, you should be able to ensure our sales team is fully educated to perform at a high level, and to increase customer satisfaction.

Duties & Responsibilities

The roles and responsibilities detailed below are not an exhaustive list, and you may be required to perform other duties required by the business from time to time.

  • Design quality sales training programmes within agreed budgets
  • Schedule individual and team training plans on a regular basis
  • Evaluate strengths and weaknesses to identify training needs
  • Oversee the development of training materials and suggest improvements
  • Choose the most appropriate training method per case (e.g. on the job training, seminars, simulations, etc.)
  • Design onboarding sessions for new hires
  • Evaluate sales team performance to ensure incorporation of taught techniques
  • Report on training programme effectiveness
  • Create an open communication climate and gather team members' preferences for potential training
  • Maintain an updated curriculum database and training record
  • Stay up to date with employee development trends

Requirements

  • Proven work experience as a sales training specialist or co-ordinator
  • Extensive knowledge of learning principles and modern training techniques
  • An ability to manage the full training cycle
  • Experience with learning management software
  • Proficiency in Microsoft Office
  • Understanding of sales processes, preferrably with a blend of customer service experience
  • Excellent communication and presentation skills
  • Strong organisational and team management skills
  • BSc degree in education, HR, or related field
  • Additional certification in training would be beneficial
  • A minimum of one year's experience in the telecoms industry
Apply Now

We are looking for career driven, money motivated individuals with experience working within a telemarketing, lead generation, or telesales environment to join our team and play a fundamental role in our growth plans for 2017!

In this role, you will work within our Sales Team, closing leads to ensure department targets are met.

Skills

  • Outbound calling experience
  • Closing
  • Excellent communication skills, both written and oral, and good clear telephone manner
  • Good attention to detail
  • Computer literate
  • Ability to write detailed follow up notes for business reporting
  • Mature attitude with a capability to discuss business issues

Experience

  • B2B telesales experience preferably within telecoms, energy, recruitment or stationery
  • Target driven and have the ability to converse confidently at a decision maker level
  • Excellent telephone manner, customer focused, with a good sense of humour
  • At least one year telesales experience
Apply Now

We are looking for career driven, money motivated individuals with experience working within a telemarketing, lead generation, or telesales environment to join our team and play a fundamental role in our growth plans for 2017!

In this role, you will work alongside our Sales Team, providing leads to ensure department targets are met. Working with a database of business prospects that are a mixture of existing, new, or dormant contacts, you will gather information that will identify potential customers. This position will also require you to research and input new prospects from various sources.

Requirements

Candidates must demonstrate a sound knowledge of the energy industry.

Skills

  • Must be enthusiastic and driven
  • Excellent communication skills
  • Accurate with data entry
  • Confident IT skills, proficiency with Microsoft Office is an advantage
  • Ability to relate to others and build effective working relationships with customers
  • Confident and strong telephone skills

Experience

  • Previous background within the energy market
  • B2B experience is essential
  • Confident with energy bills and calculating costs
  • Working well as part of a team to hit targets
  • Proven background in hitting individual targets
  • Cold calling experience
Apply Now

We are looking for career driven, money motivated individuals with experience working within a telemarketing, lead generation, or telesales environment to join our team and play a fundamental role in our growth plans for 2017!

In this role, you will work alongside our Sales Team, providing leads to ensure department targets are met. Working with a database of business prospects that are a mixture of existing, new, or dormant contacts, you will gather information that will identify potential customers. This position will also require you to research and input new prospects from various sources.

Skills

  • Outbound calling experience
  • Excellent communication skills, both written and oral, and good clear telephone manner
  • Good attention to detail
  • Computer literate
  • Ability to write detailed follow up notes for business reporting
  • Mature attitude with a capability to discuss business issues

Experience

  • B2B telemarketing experience preferably within telecoms, energy, recruitment or stationery
  • Knowledge of the telecoms, energy, recruitment, or stationery industries would be a distinct advantage, but not required
  • Target driven and have the ability to converse confidently at a decision maker level
  • Excellent telephone manner, customer focused, with a good sense of humour
  • At least one year telemarketing or telesales experience
Apply Now

Customer Service


We are looking for career driven, money motivated individuals with experience working within a telemarketing, lead generation, or telesales environment to join our team and play a fundamental role in our growth plans for 2017!

Duties & Responsibilities

  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer enquiries
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Provide pricing and delivery information
  • Set up new customer accounts
  • Organize workflow to meet customer timeframes
  • Direct requests and unresolved issues to the designated resource
  • Manage customers' accounts
  • Keep records of customer interactions and transactions
  • Record details of inquiries, comments and complaints
  • Record details of actions taken
  • Prepare and distribute customer activity reports
  • Maintain customer databases
  • Manage administration
  • Communicate and coordinate with internal departments
  • Follow up on customer interactions
  • Provide feedback on the efficiency of the customer service process

Education & Experience

  • High school diploma, general education degree or equivalent
  • Knowledge of customer service principles and practices
  • Knowledge of relevant computer applications
  • Ability to type
  • knowledge of administrative procedures
  • Numeric, oral and written language applications
  • Product knowledge

Key Competencies

  • Interpersonal skills
  • Communication skills - verbal and written
  • Listening skills
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Data collection and ordering
  • Customer service orientation
  • Adaptability
  • Initiative
Apply Now

Finance


To support our continued growth, we are recruiting for the role of an assistant to the company's Financial Controller. This is a new and exciting role giving the successful candidate the opportunity to work closely alongside the Financial Controller providing administrative and financial support in all areas of the business.

The role will be varied and therefore the Financial Assistant will be required to take on an array of different tasks including, but not limited to: -

  • Day to day management of cash book transactions and processing of all petty cash payments
  • Maintaining pool car mileage forms
  • Meeting with clients
  • Processing office mail
  • Preparing balance sheets
  • Assisting with company payroll
  • Monitoring accounts
  • Distribution of supplier invoices for authorisation to various departments
  • Monitor and review of outstanding invoices with prompt resolution of queries
  • Ensuring all supplier invoices are filed accurately and timely
  • Answering inbound calls from suppliers and resolving queries
  • Reconciliation of supplier statements
  • Assist in the preparation of financial reconciliations
  • Some elements of credit control ensuring all customers pay invoices in a timely manner
  • Devising and maintaining office systems including data management, filing, and scanning
  • Screening telephone calls, enquiries, and requests, handling them when appropriate
  • Meeting and greeting visitors of all levels of seniority
  • Organising and maintaining diaries and making appointments
  • Dealing with incoming email, faxes, and mail accordingly, often corresponding on behalf of the Financial Controller
  • Liaising with clients, suppliers, and other staff, reporting to the Directors
  • Sourcing products, obtaining quotes, and negotiating prices

Skills

  • Ability to prioritise workload
  • Basic computer skills - Microsoft Office and efficient typing skills
  • Excellent communication skills, conveying accuracy and professionalism with a high standard of customer care
  • Ability to work in a team environment but also able to work independently and under your own intiative when required
  • Dealing with a range of priorities and working to deadlines

Personal Qualities

  • Pleasant, professional, and polite at all times
  • Team player
  • Punctual and reliable
  • Good interpersonal skills
  • Well organised and able to multi-task
  • Confident telephone manner
  • Flexible
  • Self motivated and driven
  • Enthusiastic
  • Ambitious
  • Ability and willingness to learn new skills
Apply Now

Operations


The quality function is designed to ensure that the standard of the business produced during the working day is firstly compliant, and also that the quality of the calls is monitored and reported on, creating a culture of compliance across the business. The quality department is also the first part of the learning and development of the lead generation and sales teams.

Duties & Responsibilities

  • Proactively managing daily workflow
  • Sales call reviews, identifying quality and compliance deficiencies
  • Lead generation call quality reviews to confirm compliance to all internal and legislative requirements
  • Quality scorecard completion and analysis
  • Targeted reviews utilising set metrics and KPIs
  • Analysis of statistics to identify target reviews
  • Clear and effective quality reporting and analysis
  • Daily ad-hoc and requested call reviews
  • Analysis of patterns and trends and reporting to identify training needs of the teams
  • Effective communication of findings
  • Maintain the weekly call review schedule

Personal Qualities

This role is extremely important to our customer experience and the onward development of our teams so is very analytical in all the duties. We are looking for a person with the following specific qualities and experience: -

  • Excellent communicator
  • Analytical in their approach
  • Excellent written communication skills
  • Ability to work on own initiative
  • Willing to learn industry specifics
  • Willing to study legislation, both internal and external
  • Effective stakeholder management
  • Proficient with Microsoft Office, particularly Excel
  • Ability to work to deadlines
Apply Now

We are looking for career driven, money motivated individuals with experience working within a telemarketing, lead generation, or telesales environment to join our team and play a fundamental role in our growth plans for 2017!

Duties & Responsibilities

  • Daily administration of operations, sales, and receipts
  • Completion of account creation i.e. credit checks, connections, and stock management
  • Provide customer interaction and respective updates
  • Work to deadlines, enhanced with a bonus related KPI structure
  • Keep records of customer interactions and transactions
  • Record details of inquiries, comments and complaints
  • Record details of actions taken
  • Prepare and distribute customer activity reports
  • Maintain customer databases
  • Manage administration
  • Communicate and coordinate with internal departments
  • Follow up on customer interactions
  • Provide feedback on the efficiency of the customer service process

Key Skills

  • Proven administration and organisation skills
  • Proficient in the use of Microsoft Office (specifically Excel & Word)
  • Ability to communicate successfully at all levels both orally and written
  • Proven ability to work on own initiative and effective at working in an autonomous environment
  • Analytical approach to problem
  • Excellent leadership, personal and communication skills are essential as is the need to be both adaptable and flexible
  • Must be self-motivated and forward thinking
Apply Now

Other


We are looking for career driven, money motivated individuals with experience working within a telemarketing, lead generation, or telesales environment to join our team and play a fundamental role in our growth plans for 2017!

Duties & Responsibilities

  • Perform legal and factual research
  • Perform records research
  • Comprehended the company’s current Terms and Conditions, enforce and pursue when necessary
  • Identify relevant judicial decisions, statutes, legal articles, codes and other pertinent material
  • Organize and analyse information
  • Cross-check and validate information
  • Prepare written reports
  • Draft legal documents including briefs, agreements, contracts and legal memoranda
  • Prepare correspondence
  • Check and edit legal forms and documents for accuracy
  • Build and maintain databases and files
  • Review and monitor new and updated laws and regulations

Education & Experience

  • Bachelors degree, associate’s degree or certificate program in legal studies
  • Thorough knowledge of legal principles and practices
  • Thorough knowledge of legal research techniques
  • Thorough knowledge of legal terminology
  • Thorough knowledge of legal communication principles and practices
  • Relevant computer knowledge and experience
Apply Now

We are recruiting a permanent, full time Personal Assistant. Experience within the telecoms industry would be beneficial but is by no means essential. This is a demanding job role and requires someone energetic and very self motivated who will be able to hit the ground running in this dynamic and fast paced team.

Duties & Responsibilities

  • To handle confidential information with sensitivity and tact
  • To be an outstanding representative for the business when dealing with clients
  • Using exceptional organisational skills to effectively manage diaries for a fast paced environment
  • To be fully computer literate, particularly in Microsoft Office software, able to add detail to existing presentations
  • Producing documents, briefing papers and reports
  • The ability to quickly build relationships with new and existing clients to ensure high standards of customer service is maintained
  • Managing and filtering email correspondence to ensure efficient responses to keep up to date with a busy office environment
  • Adapt quickly to new office systems and procedures to keep up with a rapidly expanding company
  • To have the professionalism and capability to multi-task when faced with ever changing conflicts and prioritises
  • Manage and arrange travel

Personal Qualities

  • Be energetic, confident and able to keep up with a demanding job role
  • Have exceptional organisational skills
  • Be presentable, passionate and able to invest in the growth of a dynamic office
  • Have experience with HR procedures
  • Have an adaptable and flexible approach to their work
Apply Now

Join our fantastic team

Apply Now

© Copyright Win Win Management (UK) Ltd 2014-2017. All rights reserved.

Tel: 01270 440140    Fax: 08448 010760    Email: info@winwincr.co.uk

Win Win is a trading style of Win Win Management (UK) Ltd

Registered company no. 09162798 Registered office: Oak Bank Business Centre, Mickley Hall Lane, Broomhall, Nantwich, CW5 8AH